Engineering Applications Support Manager (Autodesk / AutoCAD)
Experience: 10 + years
Location: Bengaluru
Role Summary
The Engineering Applications Support Manager is responsible for leading offshore delivery team supporting engineering applications across the designtobuild lifecycle. This role owns the endtoend transition, stabilization, and steadystate BAU operations, ensuring high availability, operational excellence, and continuous improvement of critical engineering tools.
The portfolio includes Autodesk OutoftheBox (OOB) products, complex custombuilt applications (C# .NET, VBA), and advanced 3D simulation platforms, supporting L2/L3 incident management and change execution at scale. The manager acts as the primary escalation point, enforces rigorous problem management practices, and maintains strong governance with senior stakeholders.
Key Responsibilities
Service Delivery & Operations
- Own the successful transition, stabilization, and BAU operations of 17 engineering applications.
- Ensure consistent delivery of L2/L3 support, incident resolution, and change requests in line with agreed SLAs and OLAs.
- Drive shiftleft strategies by strengthening documentation, automation, and knowledge transfer across teams.
- Establish and monitor application support KPIs, including MTTR, backlog reduction, and incident recurrence trends.
Team Leadership & People Management
- Lead and manage delivery team, fostering accountability, skill growth, and high performance.
- Structure and oversee dedicated subteams for:
- Autodesk OOB Applications
- NonAutodesk Engineering Applications
- Custom Applications Support
- Conduct regular performance reviews, coaching sessions, and capability development planning.
- Proactively address and resolve team conflicts, workload imbalances, and operational risks.
Technical Oversight
- Oversee endtoend application support across the engineering designtobuild toolchain, including:
- Revit / Inventor 3D design and modeling
- Vault Product Data Management (PDM) and change control
- Demo3D / Emulate3D Simulation and automation validation
- Autodesk Construction Cloud (ACC) Site coordination and collaboration
- Provide technical leadership for custom applications built using C# .NET and VBA, working closely with development and architecture teams.
- Ensure adherence to best practices in application lifecycle management, releases, and configuration control.
Incident, Problem & Change Management
- Act as the primary escalation point for critical production issues and highseverity incidents.
- Enforce rigorous Root Cause Analysis (RCA) for recurring or highimpact incidents, ensuring permanent corrective actions.
- Govern change request execution, ensuring risk assessment, testing, and rollback strategies are in place.
Stakeholder & Governance Management
- Prepare and present operational reports, service dashboards, and executive updates for senior management and customer stakeholders.
- Lead service review meetings, incident reviews, and roadmap discussions with business and engineering leadership.
- Serve as a trusted advisor to stakeholders on application stability, performance, and continuous improvement initiatives.
Required Skills & Experience
Technical Expertise
- Handson working experience with AutoCAD and Autodesk engineering applications.
- Strong exposure to Autodesk OOB products, Vault, and Autodesk Construction Cloud (ACC).
- Practical knowledge of Demo3D / Emulate3D or similar 3D simulation tools.
- Experience supporting custom engineering applications using C# .NET and VBA.
- Solid understanding of industrial warehouse automation and engineering workflows.
Professional Experience
- Proven experience managing offshore application support teams in an enterprise environment.
- Strong background in application support, incident management, and change governance.
- Experience operating in complex, multiapplication engineering landscapes.
Leadership & Communication
- Strong people leadership, conflict resolution, and coaching skills.
- Excellent communication skills with the ability to engage senior management and customer stakeholders.
- Structured, datadriven, and outcomeoriented approach to service management.
Preferred Qualifications
- Experience managing global engineering or manufacturing application portfolios.
- Exposure to ITILbased service management practices.
Background in engineering, automation, or manufacturing domains
