Engineer - Technical Operations, International

Role Overview

As a Tech Ops Engineer at Peppermint Robotics, you'll have the opportunity to gain valuable hands-on experience in a cutting-edge robotics company. We are seeking a talented and detail-oriented individual who possesses attention to detail, proactive communication, to plan within the available resources and is self-driven. This role would support the USA and Europe Region.

Job Responsibilities

• Excellent customer-facing skills with the ability to build strong customer relationships and manage client expectations professionally.
• Strong verbal and written communication skills to communicate effectively with international customers and cross-functional teams.
• Customer success orientation, with a focus on customer satisfaction, proactive issue resolution, service reliability, and long-term customer relationships.
• Effectively work with the Global Technical Operations team and serve as primary point of contact for client enquiries and technical support requests.
• Maximize serviceability of machines deployed across geographical Business Units.
• Track of all service engineers and plan accordingly for demo, deployment and scheduled services.
• Anchor and oversee demo, deployment and fault rectification of overseas robots in person.
• Manage strict TAT with respect to ticket closures.
• Daily brief to the line manager with respect to pending faults, planning, spares, dispatch and assistance required, if any.
• Collaborate with software and hardware teams to enhance system functionality and performance.
• Stay informed about industry best practices and contribute to continuous improvement initiatives.
• Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides.
• Collaborate closely with cross-functional teams to address complex technical issues encountered during operation, leveraging expertise to develop innovative solutions and optimize system performance.
• To ensure effective knowledge transfer to on field service engineers for better day to day operation and to promote minimum interventions and assistance over calls.
• Collaborate with product development team/ relevant stakeholders to provide feedback and insights gathered from client interaction, contributing to enhancement of further Robotics solutions
  
  

Required Skills & Qualification

• Proven experience of at least 2+ years as a Technical Operations Engineer or similar role, customer service experience with focus on Robotics and automation.
• Knowledge of Linux operating systems will be an added advantage.
• Knowledge of Standard Operating Procedures is a must.
• Familiarities with regulations and standards governing robotics and automation in Europe and the USA, ensuring compliance with local requirements.
• Work as per timing requires from Europe and USA clients.
• Having a valid Indian passport along with Schengen and USA visa will be an added advantage.
• Strong proficiency in spoken and written English.
• Adaptability: Thrives in fast-paced environments, embraces challenges with a positive mindset.
• Excellent interpersonal and customer service skills.
• Leadership: Inspires and motivates teams, excels in proactive problem solving.
  
  

Work Shift

Rotational across all three shifts

Skills: customer service,automation,technical operations