Customer Service Representative - International Voice Process

Customer Service Executive – Personal Banker

Location - Pune

*** Face to Face Interview on Oct 17th (NO VIRTUALS)***

Mandatory Requirements:

• Excellent communication skills (10/10 verbal communication)
• Strong customer handling and relationship management skills
• Comfortable interacting with customers over calls and resolving queries
• Good interpersonal and problem-solving abilities

Preferred Requirements:

• BPO/Customer Service experience is mandatory
• Banking or financial services experience is an added advantage (not mandatory)
• 2+ years of experience in voice process is required.

Key Skills:

• Customer Service
• Customer Relationship Management
• Voice Process
• Query Resolution
• Cross-selling/Upselling (if applicable)
• Banking Products Knowledge (good to have)