We are seeking a highly skilled and detail-oriented Field Engineer with strong technical expertise, excellent communication skills, and the ability to work in fast-paced, time-sensitive environments. The ideal candidate must hold Linux and CCNA certifications and have proven experience in IT infrastructure and broadcast environments.
Key Responsibilities
- Install, configure, troubleshoot, and support front-end client systems in complex Broadcast IT setups
- Work independently on client systems while collaborating with senior engineers for escalations
- Analyze and resolve technical issues quickly or escalate them when required
- Handle customer support calls, gather complete details of issues, and ensure timely resolution
- Provide technical support via phone, remote access, onsite visits, and email for critical live broadcast systems
- Maintain clear, consistent communication with customers and senior team members, ensuring regular updates on case progress
- Document and update details of installed systems and software at customer sites
- Submit periodic technical reports, case updates, and expense sheets to reporting officers
Required Skills & Experience
- 3 to 8 years of professional experience in IT or broadcast engineering
- Strong knowledge of Networking, IT Servers, Storage (SAN/NAS), and troubleshooting
- Hands-on experience managing on-premises servers and enterprise storage systems
- Proficiency with Windows and Linux operating systems
- Excellent communication and interpersonal skills
- Familiarity with Broadcast IT administration and Broadcast workflows
- Knowledge of Avid Products and Avid Broadcast workflows is a strong advantage
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