Engineer - Software Support

GreyOrange

Gurugram

0-1 Years

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Posted 5 hours ago
Over 300 applicants

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Job Description

Key Responsibilities:

Handle and resolve Level 3 technical issues passed on by L2 teams as per defined SOPs.
Ensure timely action and adherence to SLAs, prioritizing issues based on severity and impact.
Resolve maximum cases independently without L4/R&D escalation.
Follow ticketing SOPs, ensuring tickets are generated with all technical details and logs.
Escalate issues based on the defined internal escalation matrix and resolution timelines.
Maintain and update site-specific and product-related technical documentation in coordination with R&D.
Support Client Service Managers (CSMs) in building and mentoring a technically strong support team.
Create and monitor software and hardware reliability metrics for installations.
Develop frameworks to predict potential failures and take preventive actions.

More Info

Job Type:

Permanent Job

Industry:

Software

Role:

Systems Engineer

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

GreyOrange

GreyOrange provides retailers, warehouse operators and third-party logistics providers (3PLs) around the world with automated robotic fulfillment and inventory optimization solutions. We help our customers increase productivity, mitigate labor challenges and reduce risk all while enabling better experiences for their customers and employees.

Job ID: 130437477

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