We are looking for
Engineers!
Salary: INR 5,00,000 - 8,00,000 / year
Responsibilities
- Follow pre-defined SOPs to resolve Level 0/1 issues on the first call.
- Capture complete and accurate details when escalating tickets to L1/L2 support.
- Ensure adherence to TAT as per committed SLAs.
- Minimize breakdown issues being transferred to L2.
- Generate tickets for all planned/unplanned client-site activities and capture relevant details.
- Escalate issues internally/externally based on priority, severity, and resolution time.
- Collect and record client satisfaction feedback for every ticket.
- Prepare and deliver productivity and performance reports to clients per AMC schedule.
- Maintain systematic site-specific documentation across all clients.
- Support CAC manager in creating and monitoring reliability and stability metrics for installations.
Eligibility
- This is an entry-level job
(*Note: This is a requirement for one of Scoutit's clients)
Skills: ticketing,incident management,noc support
