Job Description
Main Tasks
Essential Duties And Responsibilities Mandatory Skills
- Participate in the operations and maintenance of enterprise network and security
infrastructure, including:
- Enterprise WAN
- LAN & WLAN
- IPsec VPN
- Data Center networks
- Firewall and security devices
- Basic understanding of Microsoft Azure networking concepts, including:
- Virtual Networks (VNet) and subnets
- Familiarity with Network Security Groups (NSGs)
- Basic Azure VPN Gateway tunnel status checks and troubleshooting
- Understanding of hybrid networking concepts (on-prem cloud integration).
- Perform installation, configuration, administration, monitoring, maintenance, and
troubleshooting of network and firewall devices.
- Execute patching, hotfixes, OS upgrades, and release management activities in line with
approved change processes.
- Perform lifecycle management of network devices, including hardware refresh and software
upgrades.
- Conduct regular network security checks, vulnerability assessments, and follow security best
practices.
- Support incident management, including troubleshooting, root cause analysis (RCA), and
escalation to L3 / cross-functional teams when required.
- Take end-to-end ownership of incident tickets and ensure resolution within defined SLAs.
- Follow industry best practices, operational procedures, and company security policies.
- Willingness to work across cross-functional platforms, supporting network, security, cloud,
and related infrastructure technologies.
- Willingness to work in a 247 operational environment, including rotational shifts.
Skills
IT Affinity
IT Service Management
SQL (Programming Language)
Technical Troubleshooting
System Administration
Technical Support
Active Directory
Web Development & Programming Web Spaces (HTML, Java, XML, XSLT)
IT Infrastructure Management
Database Servers
Experience
Education and/or Work Experience in Years:
- Diploma / Graduation or B.E from reputed University or Institute.
- 3 to 5 years of progressive experience in networking, enterprise routing, network security, with
basic exposure to Azure cloud networking.
- Added advantage to know German language.
- Ability to work independently and to carry out assignments to completion within parameters of
instructions given, prescribed routines, and standard accepted practices.
- Taking ownership for Incident tickets and resolve within SLA.
- Knowledge of ITIL disciplines such as Incident, Problem and Change Management.
