Engineer IT Infra Network

2-4 Years

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Early Applicant

Job Description

Main Responsibilities

End User Device Management

Address hardware, operating system & software issues of computer systems.
Office applications, basic business tools, authentication via active directory
Network configuration management (LAN, Internet, VPN)
Client-side security configurations (Firewall, Antivirus, DLP, VPN)
Peripherals (printers, scanners) configurations support
Scheduled proactive activities and patching support
Client-side backup configurations support
O/S support Windows (Specially Windows 10 & 11)
Antivirus Management
Infrastructure Application (O365 & Google workspace)- client-side support (Email, Office)

General Responsibilities

Maintain definitive library for OS, Applications, product guides, device firmware etc.
Maintain and update configuration documents
Maintain assets and software license/subscriptions
Vendor co-ordination and support
Maintain SLAs and do timely escalations.
Report all incident/service/change requests in helpdesk tool.
Provide after hour support in case of emergencies and occasional weekend maintenance.

Co-ordination With Remote Team And Provide Onsite Support For