Job Description
46 years of experience in IT support, with at least 12 years in an L2 role.
Strong Knowledge Of
Windows 10/11, macOS
Microsoft 365 (Exchange Online, Teams, SharePoint, Intune)
Active Directory, Group Policy, DNS, DHCP
Networking (LAN/WAN, TCP/IP, VPN, firewall basics)
Experience with ITSM ticketing tools (ServiceNow, JIRA, ManageEngine, etc.).
Familiarity with security practices (endpoint protection, patch management, MFA).
Basic understanding of virtualization (VMware/Hyper-V) is a plus.
Strong troubleshooting hardware skills.
Excellent communication and customer service skills.
Qualifications
Bachelor's degree in Computer Science / Information Technology (preferred).
Relevant certifications: MCSA, Microsoft 365 Certified, ITIL Foundation, CCNA, CompTIA Security+ (preferred).
Soft Skills
Strong problem-solving attitude with ownership of issues until resolution.
Ability to work independently as well as part of a team.
Good documentation and reporting skills.
Ability to prioritize tasks in a fast-paced environment.
