JavaScript: Many tools rely heavily on JavaScript for scripting business rules, UI actions, and custom workflows.
Python: Can be used for automating tasks, integrating with APIs, or handling backend operations.
PowerShell / Bash: For automating system administration tasks and integrating with IT infrastructure.
API Integration
Understanding how to work with REST APIs to integrate tools with other platforms like network monitoring, alerting systems, or cloud environments (AWS, Azure).
Skills in webhooks, JSON, and XML data formats.
Database Management
tools typically rely on databases (like MySQL, SQL Server, Oracle, etc.) to store service-related data (incident records, configuration items, etc.).
Familiarity with SQL and relational databases (e.g., MySQL, PostgreSQL)
CMDB:
Understand and knowledge of CMDB, Oversee cmdb engagement activities and governance
Understanding of data modeling concepts and experience with data visualization tools like Tableau or Power BI.
Have a broad knowledge of asset/CI discovery tools, both agent-based and agentless
Have experience with CMDB integrations from a variety of data sources
Understand and be able to direct data normalization and reconciliation
Have hands-on, practical experience with the operation and maintenance of cmdb
Understand and be able to explain application and/or service modeling concepts and modeling execution in the CMDB
Understand and be able to explain the hardware asset lifecycle
Maintain CI class, attribute, and relationship properties for all Cis
Maintain data certifications and a CMDB health dashboard
Evolve the CMDB to include both on premise and cloud assets
Coordinate with other Sites Managers to ensure proper CMDB integration
Build / Update views & forms
Manage Access Rights
Coordinate the data collection
Maintain installation and configuration procedures, and drive complex projects and technical solutions
Support the efforts for cross-training and collaboration with other members of the Infrastructure Operations team
Develop shared knowledge of leveraged tools on the Infrastructure Operations team, eliminating single points of knowledge and dependencies
Work with N+1 & Lead Engineers to establish and support technical policies and procedures
Drive compliance and security efforts related to systems managed by GISOCC
Drive improved Efficiency using consistent and documented procedures
Work with the stakeholders on project progress, issues and solutions
Apply, (communicate and ensure if manager) the compliance with the procedures and Environmental, Safety and Security good practices, to know, for their activities and the activities of subcontractors, the potential risks and their consequences, be there attentive and be reagent and know the associated action plans.
