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Engineer - Customer Service Operations

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  • Posted 12 hours ago
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Job Description

Key Responsibilities

Aruba Central

  • Support onboarding of Access Points and switches in Aruba Central.

  • Perform basic configuration tasks such as group creation, SSID updates, firmware compliance checks, and template-based configuration assistance.

Aruba Controller (Mobility Controller)

  • Assist in adding APs, verifying AP registration, checking licensing, and performing configuration tasks.

  • Support basic WLAN profile changes and AP/controller connectivity troubleshooting.

  • Assist in configuration backup and preparing logs for escalation.

Access Points (AP / Instant AP / RAP / IAP Cluster)

  • Handle provisioning, onboarding, and basic configuration of APs and IAPs.

  • Support creation and modification of SSIDs, VLAN assignments, and security profiles.

  • Assist in deployment and troubleshooting of IAP clusters (cluster leader, preferred master, firmware alignment, etc.).

  • Validate AP power levels, channel assignments, and RF settings.

Wireless Security & Authentication

  • Basic understanding of 802.1X, PSK authentication, captive portal, and user access roles.

  • Support RADIUS/AAA configuration coordination with security teams.

RF & Site Support

  • Basic RF knowledge including channels, interference, coverage concepts, RSSI, and SNR.

More Info

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About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 136262949