Job Description
Job Description
Manage Purity Environment upgrades and proactive alerts. Proactively seek to understand customer expectations. Involves change controls, scheduling windows, compliance and activity to upgrade Pure Storage systems within customer environments. Maintain install base requirements with customers and their arrays. Apply best practices, and maintenance. Global Insight and/or Cloud Insight support tickets (proactive tickets). Triage support cases based on severity level. Own and track customer issues using our ticket tracking system. Communication - part of upgrade and maintenance (proactive tickets). Maintain communications with customers on the progress of their cases. All communication should be professional, complete, well-formatted, and consistent with prior communications. Applies documented troubleshooting steps to resolve routine issues. Notify a Support Manager of critical customer issues.
Required Skills
Primary Skills
Customer Support
Secondary Skills
Customer Support
