Key Responsibilities:
- Customer Interaction: Engages customers courteously and professionally, ensuring prompt and efficient attention to customer needs. Identifies additional service opportunities to enhance customer satisfaction.
- Diagnosis and Repair: Applies specialized tools and follows documented procedures to diagnose and complete less complex repairs on engines, including identifying and preparing required parts and tools.
- Preventative Maintenance: Performs preventative maintenance activities according to documented schedules and standards on engine and related components in the field.
- Issue Escalation: Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor for further assistance.
- Service Documentation: Completes required documentation, including service worksheets, timesheets, warranty claims, and quality documents, through handwritten forms or business system input screens.
- Training and Development: Completes required training to maintain and enhance skills in line with business needs.
- Vehicle and Tool Maintenance: Maintains service vehicle and tools to ensure cleanliness and proper operation.
- Health, Safety, and Environmental Compliance: Adheres to all relevant Health, Safety, and Environmental policies, procedures, and legislation, reporting any incidents to site management and supervisors.
External Qualifications and Competencies
Education, Licenses, and Certifications:
- Diploma in Electrical and Electronic preferred with experience in Powergen segment.
- Locally valid driving permit
- This position may require licensing for compliance with export controls or sanctions regulations.
Skills:
- Diagnostics Application: Translates customer complaints into troubleshooting plans using guided workflows, specialized tools, and diagnostic software. Validates repairs by duplicating complaints to ensure issue resolution.
- Electronic Service Tool Application: Identifies and uses the appropriate electronic tools for service events, diagnosing issues and determining next steps for service resolution.
- Engine Systems Interactions: Analyzes interactions of electrical and mechanical systems (e.g., exhaust, cooling, fuel systems, driveline, aftertreatment, controls, sensors) to diagnose and repair engines efficiently.
- Product Repair and Maintenance: Repairs and maintains mechanical/electrical products, disassembles and assembles engines or power generators, inspects and replaces parts, and performs progressive damage checks to restore equipment to pre-failure condition.
- Service Documentation: Captures and verifies customer, equipment, and technical information, and follows procedures to document required information accurately.
- Technical Escalation: Gathers technical issue information, uses data management tools, escalates complex issues as needed, and ensures accurate troubleshooting documentation.
Additional Responsibilities Unique to this Position
This role is for Data Centre Support Technician with Qualification in B tech or Diploma in Electrical Engineering
Role: Service Engineer
Industry Type: Industrial Equipment / Machinery
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: After Sales Service & Repair
Education
UG: Diploma in Mechanical
PG: Any Postgraduate
