Summary
Location: Hyderabad, India
Relocation Support: Yes
Step into a role where your empathy, problem-solving mindset, and communication skills truly make a difference. As the first point of contact for employees, managers, and the P&O community, youll be instrumental in shaping a positive customer experience. Youll proactively resolve queries, support transformation initiatives, and drive continuous improvement through data insights and knowledge sharingall while being part of a collaborative team that values innovation and service excellence.
About The Role
Key Responsibilities
- Deliver rapid, accurate support for all P&O-related queries with empathy and professionalism
- Own end-to-end case management, serving as the first and final contact for customers
- Act as a consulting partner for P&O processes and system-related inquiries
- Enhance work instructions based on quality assurance findings and process updates
- Maintain and contribute to the Knowledge Repository for supported countries
- Monitor feedback and surveys to drive continuous improvement in customer satisfaction
- Support transformation and technology initiatives in collaboration with local P&O teams
Essential Requirements
- Bachelors degree in Human Resources, Business Administration, or a related field
- Minimum 5 years experience in HR services or payroll operations within service-oriented organizations
- Strong proficiency in spoken and written English; fluency in an additional regional language is a plus
- At least 1 year of hands-on experience with SAP, Workday, SuccessFactors, or similar workforce systems
- Familiarity with ticketing and case management systems for query resolution
- Ability to meet shift requirements aligned with supported country operations
Desirable Requirements
- Proficiency in Microsoft Office; advanced Excel skills are a strong advantage
- Ability to collaborate effectively across time zones and virtual environments
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways well help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
