Job Description
Capgemini is looking for senior level executive for Engagement Executive-O2C.
Primary Skills
Key Responsibilities
- Key accountabilities and responsibilities include:
- Strong Delivery management work towards creating a no surprise delivery environment. Ability to manage all towers with a very strong experience and background in O2C.
- Drive the Transformation mindset first
- Create and drive a clear Transformation agenda and roadmap for the client(s) managed
- Explore market, learn from industry and client to bring in the best of the breed technology
- Think out of the box and think about the future path for delivery
- Work closely with client team to drive active growth within portfolio
- Represent delivery in client pursuits and display a very strong delivery leadership
- Develop more leaders who can succeed, win and bring sustainable growth
- Drive a merit-based performance culture where performance is immediately rewarded, and non-performance is immediately fixed
- Financial performance Drive margin improvement through organic improvements (Technology like RPA and machine learning tools as prime focus to drive margins)
- Develop leaders who will be tech savvy and be able to drive innovation to client and drive competitiveness
- Client satisfaction establish a framework for client satisfaction keep client in the heart of all we do know client problems immediately and delivery sustainable improvements
- Proactive Account renewal strategy to be framed for every client and actively worked through along with client team and market units
- Live the Core Values of Capgemini (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, Fun)
Secondary Skills
Essential Skills And Experience
- 17+ yrs. of proven experience in BPO / shared serviced / finance domains
- Should have led large client delivery/portfolio delivery in the F&A space 200+ FTEs
- Should have had experience in having participated in F & A transitions a good understanding of what it takes to get transitions first time right.
- Should have personally led transformation programs for client that includes process and technology refresh (RPA / Machine Learning tools like chat bots, NLP)
- Subject matter expert in the F&A domain (P2P, O2C, R2A, Controllership). O2C expertise is highly desirable
- Leadership skills in a multicultural environment managing Global/Regional Delivery
- Proven experience in a global complex BPO environment
- Ability to influence at senior business levels within the organization
- Strong relationship building, communication, and influencing skills
- Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as act and produce desired outcomes with limited direction
- Strong commercial awareness and project management ability
- Experience in change management
Desirable Skills And Experience
Experience with solution design/ Six Sigma
MEASURES OF SUCCESS: -
Will include but not be limited to:
- Exceeding margin goals for the portfolio through sustainable technology interventions and productivity improvements
- Make every client in the portfolio a referenceable client
- Keeping the key talent in organisation (Lower attrition rate on Key talent)
- Keeping overall attrition of teams lower Anticipate turnover to proactively mitigate delivery issues
- Develop a robust control framework to proactively identify and address issues
- Bring new technology to table that can make a significant difference
- Develop Leadership create more future leaders that can funnel growth
