Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
We are seeking an Engagement Assurance resource to join our Engagement Assurance team. The EA team is responsible for executing specific processes that support the Huron Digital capability in managing risk, reporting engagement health, and assessing client satisfaction with (NPS) Net Promoter Score. This team is a cornerstone within a Digital Enablement organization, sponsored directly by the Huron Digital global Chief Operating Officer. The EA associate role will manage tasks in support of the Engagement Assurance team in India. This position is full-time and reports directly to the Engagement Assurance Team US Lead.
Requirements
- Support Quality Assurance (QA) reviews for India and Singapore by identifying risks, ensuring quality outcomes, and delivering readout analyses to engagement teams.
- Manage and coordinate tasks in support of the QA interview process, analysis, and Digital QA team readouts.
- Document QA process improvements and manage QA templates to be leveraged in program reviews.
- Aid and follow up with India & Singapore PM/PC to ensure Project Health Report compliance on Workday.
- Manage Digital India and Singapore NPS openqualification compliance by tracking responses (Yes, Defer, No Response), ensuring timely contact approvals, and coordinating followups with PMs and capability leaders.
- Draft the monthly NPS report for Digital India, to be shared with India Leadership across capabilities.
- Vet sales opportunities to evaluate readiness for India & Singapore Risk and Deal Review processes and coordinate scheduling of pricing evaluation meetings.
- Monitor the EA Mailbox and Calendar to coordinate Digital India & Singapore Deal Review meetings on a weekly basis.
- Coordinate weekly EA meetings, including agenda preparation and actionitem tracking.
- Utilize AI tools to perform analysis and generate actionable insights.
Preferences
- Minimum 34 years of professional experience with exposure to consulting, project management, finance, and analysis.
- Proven abilities using Excel and other analysis tools to source, analyze, and report data.
- Critical thinking skills with the ability to analyze complex information, identify patterns, and datadriven decisions.
- Excellent verbal and written communication skills for internal audiences.
- Collaborates effectively, building strong crossfunctional relationships through clear communication, active participation, and confident interaction with engagement leads and senior leadership.
- Organized and detailoriented, with the ability to manage multiple tasks simultaneously, learn quickly, work independently, and meet deadlines.
- Basic understanding of the UET file (Unified Engagement Tool) and Salesforce.
- Support EA team with shifting priorities as needed.
Position Level
Associate
Country
India
