Engagement Associate

The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 220+ centres in 36 cities and 16 markets.

The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed.

Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business needs.

For more information, please visit www.executivecentre.com

Job Title: Guest Relations/Engagement Associate/Engagement Manager (Front Office)

As an Engagement Associate, you will play a pivotal role in delivering unparalleled customer service, acting as the face of TEC for members and clients. You will maintain a professional, proactive, and customer-service-oriented persona to enhance the overall member experience.

Responsibilities:

Daily Operations:

• Maintain professionalism at the front counter, responding to guests and clients needs.
• Efficiently handle telephone calls with a clear and concise tone.
• Manage office unit and PABX system setups.
• Organise postage, courier services, mail handling, and deliveries.
• Coordinate conference room bookings and refreshments for meetings.
• Handle secretarial and administrative tasks for clients as needed.
• Conduct seamless check-in and check-out processes.
• Perform up-selling and cross-selling to maximize revenue.

Service Standards:

• Address and resolve inquiries, complaints, and feedback promptly.
• Suggest improvements to service standards in collaboration with the Centre-in-Charge.
• Maintain TEC's high service standards at all times.

Internal Coordination:

• Build professional relationships with colleagues and stakeholders.
• Support local operations in driving profitability, efficiency, and productivity.

Key Performance Indicators (KPIs):

• Client Engagement: Deliver exceptional service and anticipate client needs.
• Effective Communication: Practice active listening and ensure clarity in feedback.
• Collaboration: Exhibit a cooperative attitude and share knowledge within the team.
• Revenue Maximisation: Contribute to driving service revenue.
• Operational Efficiency: Demonstrate proactive multitasking skills.
• Professional Appearance: Consistently meet TEC grooming standards.
• Centre Maintenance: Uphold the look, feel, and operational efficiency of TEC centres.

Requirements:

• Up to 6 years of customer service or administrative experience in a hospitality environment (e.g., hotel front desk).
• Excellent interpersonal and communication skills; customer-oriented mindset.
• Fluency in local language and English.
• Strong multitasking abilities with attention to detail under pressure.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Willingness to occasionally work overtime.

The Executive Centre is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, colour, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, or any other basis as protected by applicable law.

Your personal data would be treated confidential and would be used for recruitment purpose only.

Please email your CV to [Confidential Information]