End User Support

Job Description

Job Title: End User Support (EUS)

Location: Kolkata

Experience: 0 – 1 Year

Department: IT Support / Infrastructure

Role Overview

We are looking for a proactive End User Support (EUS) Executive to provide technical assistance for hardware, networking, and basic IT infrastructure. The candidate should also possess working knowledge of MS Excel for MIS reporting and data management.

Key Responsibilities

Hardware & Desktop Support

Installation, configuration, and troubleshooting of desktops, laptops, and peripherals

Diagnose and resolve hardware/software issues efficiently

Setup and maintenance of printers, biometric devices, and other IT equipment

Perform OS installation, updates, and software deployment

(Aligned with candidate's hands-on desktop support experience across Lenovo, HP & enterprise environments )

Networking Support

Basic LAN troubleshooting and connectivity issue resolution

IP configuration, DNS settings, and network device setup

Monitor and support network components (routers, switches)

Assist in firewall checks and system security updates

(Derived from candidate's networking/IP configuration and server setup exposure )

MIS & Excel Reporting

Maintain daily/weekly MIS reports using MS Excel

Prepare reports on incidents, tickets, and system performance

Use Excel functions (VLOOKUP, Pivot Tables, basic formulas) for data analysis

Maintain IT asset records and inventory tracking

User Support & Service Desk

Provide L1 support to end users via calls, emails, or desk visits

Log, track, and resolve tickets within SLA timelines

Coordinate with higher-level support teams for complex issues

Ensure high user satisfaction and timely resolution

System & Infrastructure Support

Ensure proper system configuration and compliance

Support basic server/client setup where required

Assist in system audits and IT documentation

Required Skills

Basic knowledge of Hardware & Networking

Familiarity with Windows OS, system configuration, and troubleshooting

Working knowledge of MS Excel (MIS reporting)

Understanding of IP addressing, LAN setup, and connectivity issues

Good communication and problem-solving skills

Educational Qualification

Graduate (BCA / B.Sc IT / Diploma in Hardware & Networking preferred)

Preferred Candidate Profile

Freshers or candidates with up to 1 year of experience in IT Support / Desktop Support

Exposure to enterprise IT environments or field support is a plus

Ability to work in a fast-paced environment and handle multiple issues

Key Competencies

Troubleshooting mindset

Attention to detail

Time management

Customer handling skills

Note: This role is suitable for freshers or candidates with basic practical exposure to desktop support, networking, and system maintenance.