Primary Responsibilities:
- Execute employee data management processes (e.g., new hires, job changes, exits) accurately and on time.
- Analyze and follow Work Instructions, escalating complex issues as needed.
- Participate in client calls and maintain proper documentation.
- Perform root cause analysis and recommend corrective actions.
- Suggest process improvements for accuracy and efficiency.
- Maintain daily process metrics and MIS.
- Provide high-level customer service with attention to detail and confidentiality.
- Update client systems with accurate data and complete tasks within deadlines.
Functional Competencies:
- Knowledge of Employee & Org Data Management processes (mandatory experience from onboarding to termination).
- Strong command of written and verbal English.
- Knowledge of MS Office/Excel and SuccessFactors is a plus.
Education & Experience:
- Education: Bachelors degree (any discipline).
- Experience:
- Essentials: 1-2 years of experience in Employee & Org Data Management (mandatory experience from onboarding to termination).
- Desirable: Experience in the BPO industry.
Skills & Knowledge:
- Strong customer orientation and responsiveness to urgent requests.
- Resilient with the ability to work under pressure.
- Excellent organization and prioritization skills.
- High attention to detail and quality-driven.
- Confidentiality and teamwork skills.
- Multicultural awareness and flexibility to work in shifts.
