Employee Relations Manager

IMMEDIATE HIRE | MOVING QUICKLY

Location: Hyderabad | Bangalore | Chennai | Mumbai | Pune | Delhi

Employee Relations Manager | HR Investigations | Labor Law | HIPAA Compliance | Performance Management | Grievance Management | HR Policy | SHRM | Workforce Management | RCM | Healthcare HR | BPO HR

Are you an Employee Relations professional tired of surface-level HR work with no real investigative depth or operational impact This is your chance to own complex ER for a high-volume healthcare RCM operation — partnering directly with operations heads, compliance leaders, and frontline managers on consequential people decisions across teams of 1,500–2,000+ employees.

Gloplax Solutions supports healthcare and Revenue Cycle Management operations with critical business and people functions across large-scale distributed teams — a growing global sourcing and shared-services environment where your ER decisions directly impact associate safety, workforce stability, and operational continuity.

This is a high-visibility IC role where investigations, coaching, and ER strategy directly affect billing, coding, AR follow-up, patient access, and authorization operations across 24/7 healthcare teams.

Candidates from Apollo Health, Omega Healthcare, Conifer Health, Optum, GeBBS Healthcare, Cognizant Healthcare, or similar healthcare RCM, BPO, or shared services companies with strong Employee Relations backgrounds are strongly encouraged to apply.

If you meet 70% of the requirements below, we strongly encourage you to apply.

What You'll Do

• Lead end-to-end ER investigations for workplace behaviour, harassment, discrimination, conduct issues, confidentiality breaches, HIPAA-related incidents, fraud indicators, and RCM-sensitive concerns across billing, coding, AR follow-up, patient access, and authorization teams
• Conduct employee, supervisor, and cross-functional stakeholder meetings — document findings, recommend fair actions, and ensure closure with minimal disruption to healthcare operations
• Address performance and conduct issues linked to DNFB, turnaround time, coding accuracy, audit findings, quality scores, attendance, and 24/7 operations discipline
• Partner with Quality, Operations, and Compliance leaders to ensure ER actions align with healthcare controls, payer requirements, labour laws, and accreditation standards including NABH and JCI
• Coach frontline managers on conflict resolution, disciplinary frameworks, grievance conversations, documentation quality, and preventive ER strategies
• Maintain ER dashboards covering attendance, productivity-linked escalations, grievances, engagement feedback, and trend insights for leadership review

What We're Looking For

• 9–13 years of HR or Employee Relations experience with at least 3–5 years in healthcare, RCM, shared services, GCC, or BPO high-volume environments
• Hands-on experience managing complex ER investigations, conduct matters, PIPs, corrective action processes, counselling, and terminations
• Strong working knowledge of Indian labour laws, statutory expectations, workplace conduct frameworks, and healthcare compliance concepts including HIPAA and patient privacy
• Experience operating in organizations of 1,500–2,000+ employees with shift coverage, productivity metrics, and workforce stability requirements
• SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent HR certification is preferred
• Employee Relations Manager, ER Consultant, HR Business Partner, People Relations Manager, HR Manager – Employee Relations, or HR Consultant with equivalent experience are welcome to apply

Don't meet every requirement If you're excited about this role and meet 70% of the criteria — apply anyway. We hire for potential as much as experience.

Our Hiring Process

Flexiple Screening → Profile Review → R1 → R2 → HR Round

Applications close this Friday — apply before then to be considered in the first round.

We are shortlisting candidates within 24–48 hours — apply now to be considered.

Not the right fit Tag someone in your network who might be.