Email & Chat Process Intern

Job Title: Email & Chat Process Intern

Company: Skillzenloop

Location: Remote

Job Type: Full-time Internship

Duration: 1–3 Months

Stipend: ₹18,000 per month

About Skillzenloop:

Skillzenloop is a fast-growing skill development and training organization focused on bridging the gap between academic learning and real-world industry requirements. We provide structured training programs, internships, and project-based learning opportunities across domains such as Data Analytics, Technology, and Business Operations. Our mission is to empower students and fresh graduates with practical, job-ready skills through hands-on experience, mentorship, and real-time project exposure.

Role Overview:

We are looking for a proactive Email & Chat Process Intern who can manage customer interactions through written communication channels. This role offers hands-on experience in customer support, communication handling, and service operations.

Key Responsibilities:

• Handle customer queries via email and chat in a timely and professional manner

• Provide accurate information and resolve customer issues effectively

• Maintain proper records of customer interactions and responses

• Follow standard operating procedures and communication guidelines

• Escalate complex issues to relevant teams when necessary

• Ensure high levels of customer satisfaction and service quality

• Assist in improving response templates and communication processes

Required Qualifications:

• Currently pursuing or recently completed a degree in any discipline

• Strong written communication skills in English

• Basic knowledge of customer service principles

• Good typing speed and attention to detail

• Ability to handle multiple conversations simultaneously

• Problem-solving skills and patience in handling queries

• Ability to work independently in a remote setup

Preferred Skills:

• Prior experience in customer support or similar roles (optional)

• Familiarity with email management tools or chat platforms

• Basic understanding of CRM tools

What You Will Gain:

• Hands-on experience in customer support operations

• Exposure to real-world communication and service handling

• Mentorship from experienced professionals

• Opportunity to improve communication and problem-solving skills

• Certificate of completion based on performance

Skillzenloop is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all interns.