Email & Chat Process Intern

Email & Chat Process Intern (Non-Voice) | Paid Internship

Company: Infrabyte Consulting

Work Mode: Remote / Work From Home

Duration: 13 Months

Stipend: 14,000 per month

Internship Type: Full-Time

Career Opportunity: Internship Certificate + Performance-Based Full-Time Role

About Infrabyte Consulting

Infrabyte Consulting is a technology and consulting organization providing digital solutions, analytics, and customer support operations. We focus on delivering high-quality customer communication through structured email and chat-based support processes.

Role Overview

We are looking for a customer-focused Email & Chat Process Intern (Non-Voice) to handle customer queries professionally through written communication channels. This role is ideal for candidates who prefer non-voice support and have strong written communication skills.

Key Responsibilities

Respond to customer queries via email and chat platforms

Provide accurate information and basic issue resolution

Maintain professional tone and communication standards

Document conversations and update support records

Coordinate with internal teams for query resolution

Escalate complex issues to the appropriate team

Ensure timely responses and customer satisfaction

Eligibility & Skills

Pursuing or recently completed graduation in any discipline

Strong written communication skills in English

Good typing speed and attention to detail

Ability to handle multiple chats or tickets simultaneously

Basic understanding of customer support processes

Familiarity with CRM or ticketing tools is a plus

Willingness to learn and follow structured workflows

What You Will Gain

Monthly stipend of 14,000

Hands-on experience in non-voice customer support operations

Training on email etiquette and chat handling tools

Internship completion certificate

Opportunity to convert into a Full-Time Email & Chat Support Executive role based on performance