Email & Chat Process Intern

Job Title: Email & Chat Process Intern

Company: Inficore Soft

Location: Remote

Duration: 13 Months

Stipend: 15,300 per month

Job Description

Inficore Soft is looking for a dedicated Email & Chat Process Intern to support our customer communication team. The intern will handle customer queries through email and chat, provide timely responses, and ensure a smooth customer experience.

Key Responsibilities

Respond to customer queries via email and chat in a professional manner.

Provide accurate information about company services and processes.

Resolve basic customer issues and escalate complex queries when required.

Maintain records of customer interactions and responses.

Ensure timely follow-up with customers.

Assist the team in maintaining high-quality customer support standards.

Work closely with internal teams to resolve customer concerns.

Required Skills

Good written communication skills in English.

Basic knowledge of email handling and chat support tools.

Strong problem-solving and customer handling skills.

Ability to respond quickly and professionally to customer queries.

Basic knowledge of MS Excel or Google Sheets (preferred).

Eligibility

Pursuing or recently completed a degree in any discipline.

Freshers and students interested in customer support roles are encouraged to apply.

Benefits

Stipend of 15,300 per month.

Internship completion certificate.

Hands-on experience in customer support and communication processes.

Opportunity to improve professional communication skills.

Potential opportunity for a full-time role based on performance.