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Job Summary
The EDH (Enterprise Data Hub) Production Support Analyst, 2, will support and provide setup for the testing of production job execution, automation and scheduling for business critical areas. This includes daily client file transfers and EDH production batch, along with enterprise-wide reporting and analytics in a 24/7/365 environment. Additionally, this role will manage assigned change control tickets and trouble tickets and support monitoring of retail database environments.
Essential Job Functions
- Monitoring - Monitor performance 24/7 to ensure the application performs with growing data in the data hub, including weekend support. Monitor, debug, troubleshoot, and validate the issue. Address failures reported by level I, investigate issues reported by users, and take appropriate actions to resolve them. Re-register metadata / re-ingest data for tables in the EDH.
- Communication - Handle the infra issues and communicate these issues to the concerned teams. Handshake call between the onshore and offshore team in giving the job status. Send the status mail for application/systems. Hands on with JIRA/ service ticketing tool.
Reports To
Direct Reports
Working Conditions/ Physical Requirements
- Normal office environment
- Must be flexible to work weekends and be on-call
Minimum Qualifications
- Bachelor's degree in computer science, engineering, or a related STEM field of study.
- 3+ years of experience working in data engineering and cloud architecture.
- Experience with Python or SQL coding.
- Experience with on-call support issues and providing a resolution.
- Must be able to work 24/7 with onshore/offshore work.
Preferred Qualifications
- Experience working in Azure cloud services (i.e. Azure Data Bricks, ADLS, or GEN2).
- Experience working with Control M job processing tools and batch job support.
- Experience investigating client reported incident tickets and provide a resolution within SLA.
Knowledge, Skills And Abilities
- Azure Data Bricks
- ADLS GEN2
- Python
- SQL coding experience
- Control M Job Processing tools
- Ticketing tool - ServiceNow, JIRA
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.
Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn.
- All job offers are contingent upon successful completion of credit and background checks.
- Bread Financial is an Equal Opportunity Employer.
Job Family
Information Technology
Job Type
Regular
