Ecommerce Operations Executive

Job Title - Ecommerce Operations Executive

Experience required - 6 months - 1 year

Key Responsibilities

Marketplace Operations

• Manage day-to-day operations for assigned brand accounts across Amazon India, Amazon UK, Amazon UAE, Amazon USA, Flipkart, Nykaa, and other relevant marketplaces.

• Ensure smooth account functioning across listings, order processing, returns coordination, and operational issue resolution.

• Monitor account health and marketplace compliance to reduce penalties, listing suppressions, and operational disruptions.

• Coordinate with internal teams and external marketplace support teams for issue tracking and timely closure.

Catalog & Listing Management

• Create, update, and maintain product listings across marketplaces with accurate titles, bullet points, descriptions, images, attributes, and backend keywords.

• Ensure catalog hygiene, content accuracy, and completeness across all live SKUs.

• Track listing errors, suppressed ASINs/SKUs, variation issues, and content gaps, and take corrective action.

• Support new product launches by coordinating listing setup, category mapping, and required documentation.

International Marketplace Support

• Support operational execution across international marketplaces, especially Amazon UK and Amazon UAE.

• Assist in catalog readiness, documentation coordination, and marketplace-specific operational requirements for global accounts.

• Help maintain smooth execution of cross-border marketplace activities in coordination with relevant internal stakeholders.

Reporting & Operational Analysis

• Maintain daily, weekly, and monthly operational trackers for listings, availability, order issues, returns, and account health metrics.

• Publish regular reports on stock-outs, listing issues, catalog gaps, order escalations, and operational performance.

• Identify recurring operational bottlenecks and recommend process improvements.

• Support business review preparation with accurate backend data and marketplace operation updates.

What We're Looking For

• 6 Months - 1 year of experience in eCommerce operations or marketplace operations.

• Hands-on experience with Amazon Seller/Vendor Central, Flipkart Seller Hub, Nykaa Seller/Partner portals, or similar marketplace platforms.

• Strong understanding of catalog management, order operations, and marketplace backend processes.

• Experience supporting multiple SKUs and brand accounts in a fast-paced environment.

• Good working knowledge of Excel or Google Sheets for trackers, reports, and operational analysis.

• Strong attention to detail and ability to manage execution with accuracy.

• Clear communication skills and ability to coordinate across internal teams and external marketplace stakeholders.

• Prior exposure to international marketplaces such as Amazon UK or Amazon UAE will be an advantage.

Key KPIs You'll Own

• Listing accuracy and catalog completeness.

• Availability tracking and operational issue resolution.

• Timely issue resolution and account health compliance.

• Order processing and returns coordination efficiency.

• Marketplace operational accuracy and backend hygiene.

What We Offer

• Hybrid work model with a high-ownership environment.

• Exposure to marquee D2C and FMCG brands.

• Opportunity to work across India and international marketplaces.

• A clear growth path in a boutique consulting firm.