Ecommerce Manager

Location: NSP, Delhi

Website: www.ruheindia.com

Email: [Confidential Information]

About Ruhe

Founded in 2020 by Kapil Gupta, Ruhe is India's largest digital brand in the kitchen and bathroom fittings industry. With over 1,800 SKUs, all proudly 100% Made-in-India, Ruhe delivers exceptional customer convenience and trust through its user-friendly website. What sets Ruhe apart A 30-day return policy, warranties up to 10 years, and dedicated customer support.

Job Summary:

We are seeking an experienced and results-driven Ecommerce Manager to oversee and optimize our online marketplace operations across Amazon and Flipkart. The ideal candidate will have a deep understanding of e-commerce platforms, product listings, inventory management, pricing strategies, and performance marketing. The role involves driving sales growth, optimizing product visibility, managing vendor relationships, and improving customer experience.

Key Responsibilities:

1. Platform Expertise:

• Manage and optimize product listings, inventory, and orders on Amazon Seller Central and Flipkart Seller Hub.
• Ensure compliance with marketplace guidelines, policies, and terms of service.
• Optimize product listings using effective keywords, titles, descriptions, images, and A+ content.

2. Product Listing & Catalog Management:

• Conduct keyword research and optimize product listings (titles, bullet points, images, descriptions) for better search rankings.
• Maintain balanced inventory levels across marketplaces to prevent stockouts or overstocking.
• Implement pricing strategies based on competitive analysis and dynamic pricing tools.

3. Performance Marketing & Advertising (Good to Have):

• Plan and manage Amazon Sponsored Products (PPC) campaigns, Flipkart Ads, and other performance-based advertising.
• Develop and execute ad campaigns to drive traffic, improve conversion rates, and increase revenue.
• Analyze campaign performance using a data-driven approach to optimize budgets and bids.

4. Sales Growth & Strategy Development:

• Utilize growth hacking techniques to improve search rankings and increase brand visibility.
• Plan and execute promotional campaigns, including flash sales, festive discounts, and lightning deals.
• Implement customer acquisition and retention strategies to enhance brand loyalty and boost sales.

5. Analytics & Reporting:

• Utilize Amazon Seller Central reports, Flipkart analytics, and third-party tools for data analysis.
• Track key performance indicators (KPIs) such as sales, ROI, conversion rates, and customer satisfaction scores.
• Conduct A/B testing on product listings, ads, and promotions to optimize performance.

6. Vendor/Partner Management:

• Maintain strong relationships with vendors, suppliers, and internal teams for product fulfillment and quality assurance.
• Liaise with Amazon and Flipkart support teams to resolve complaints, address policy violations, and manage marketplace-specific issues.

7. Customer Experience & Service:

• Monitor and manage customer reviews and feedback, responding promptly to queries and complaints.

8. Technical Proficiency:

• Leverage listing automation tools such as Feed Optimizer, Helium10, or SellerApp.
• Apply SEO best practices to enhance product discoverability and rankings on marketplaces.

9. Market Knowledge & Trends:

• Stay updated with the Indian e-commerce market trends, including consumer behavior and regional preferences.
• Plan and execute strategies for festive and seasonal campaigns like Diwali, Black Friday, Prime Day, and Big Billion Days.

10. Leadership & Team Collaboration:

• Manage and collaborate with cross-functional teams such as logistics, marketing, and product development.
• Coordinate with external vendors, shipping partners, and third-party service providers.

11. Certifications (Preferred):

• Certifications in Amazon or Flipkart marketplace management, e-commerce strategies, or digital marketing are a plus.

12. Soft Skills:

• Strong problem-solving skills to address platform-related challenges.
• Ability to adapt quickly to evolving e-commerce trends.
• Excellent written and verbal communication skills for coordinating with customers, teams, and vendors.

Qualifications & Requirements:

• Bachelor's degree in Business, Marketing, E-Commerce, or a related field.
• Hands-on experience with e-commerce analytics tools, advertising platforms, and automation tools.
• Strong analytical mindset with data interpretation skills to drive decision-making.
• Proficiency in MS Excel, Google Sheets, and reporting dashboards.

Why Join Ruhe

At Ruhe, we believe in innovation, growth, and empowering our team to deliver exceptional results. If you're passionate about e-commerce and looking to make a significant impact, we'd love to hear from you!