Ecommerce Executive
(On-site, Sector 27, Gurugram | 6-day week)
Location & schedule: On-site, Sector 27, Gurugram. 6 days/week; one fixed weekly off.
Compensation: 20,00025,000 per month + performance bonus.
About the role
Run daily ecommerce ops across Shopify (D2C) and marketplaces (Amazon/Flipkart): perfect listings, smooth orders, fast customer responses, clean MIS.
Key responsibilities
- Store ops (D2C): Product uploads, pricing, inventory sync, collections/tags/metafields, redirects, daily PDP QA.
- Marketplaces: Titles/bullets/A+ updates, keywording, catalog hygiene, promos/coupons, ticketing with SPN/SS.
- Orders & logistics: Track pending/RTS/OFD/ND, coordinate 3PLs, NDR/RTO actions, file loss/damage claims.
- Customer ops (first response): Handle chat/call/WhatsApp for order/product/tracking using SLA playbooks; escalate edge cases.
- Merch & content: Image/video standards, FAQs, size charts, bundles/cross-sells, seasonal pages; clear briefs to creatives.
- Performance hygiene: Pixel/conversion checks, PDP speed, broken links, OOS coverage, reviews/ratings push.
- Promos & campaigns: Codes/BOGO/free-gift flows, banners/announcement bars, UTM sanity.
- Compliance & finance: HSN/GST, invoice accuracy, returns/refunds TAT, marketplace fee audits/claim notes.
- Reporting: Daily/weekly MISorders, revenue, AOV, CR, fill rate, cancel %, RTO %, SLAs, top SKUs, OOS, VOC.
Requirements
- 13 yrs in ecommerce ops (D2C + marketplaces preferred)
- Strong Excel/Sheets; detail-first
- Clear Hindi/English; calm, solution-first
Nice to have: Basic HTML for PDP fixes, Canva basics, Unicommerce/ClickPost experience, Amazon A+ uploads, SEO keywording.
How to apply
Send your resume + current CTC, expected CTC, notice period, and 23 live PDP links you've managed - [Confidential Information]
