About Us:
Miko is a Mumbai-based advanced consumer robotics innovation lab passionate about bringing the best of technology to young learners everywhere and home to some of the world's leading engineers, mathematicians, teachers and psychologists. Our robots have been designed for the age group of 5-10 and the company's flagship product, Miko 3, is the first robot that uses playful, conversational learning to educate, engage and entertain kids and is best-selling in the US, UK and UAE besides India.
Company website: http://www.miko.ai/
Job Summary:
We are looking for a results-driven Global E-commerce & Omni-Channel Marketplace Manager to lead international marketplace operations for D2C Indian brands exporting to the USA and other global markets.
The role will own omni-channel execution, marketplace performance, cross-border coordination, vendor management (USA ecosystem), and end-to-end P&L accountability across multiple international platforms.
Key Responsibilities:
1. Omni-Channel Marketplace Management
- Manage and scale operations across Shopify (D2C) and global marketplaces including Amazon US, Walmart, Target, BestBuy, Kohls, Macy's, Sharper Image, Staples, RobotShop, and TikTok Shop.
- Oversee product cataloging, listing optimization, pricing strategy, and marketplace compliance.
- Monitor and maintain account health, performance metrics, and marketplace policy adherence.
2. Reconciliation & Operational Control
- Manage settlements, reconciliation processes, refund tracking, and discrepancy resolution.
- Ensure accurate financial tracking across all marketplaces.
- Coordinate fulfilment partners for smooth order execution and timely deliveries.
3. Cross-Border & USA Vendor Coordination
- Oversee export operations to the USA and other international markets.
- Coordinate with USA-based vendors, distributors, freight partners, and marketplace account managers.
- Ensure seamless cross-border shipping execution and compliance.
4. Reporting & Growth Optimization
- Track marketplace KPIs including sales performance, returns rate.
- Generate insights to improve channel performance and scale global presence.
- Identify expansion opportunities across new marketplaces and regions.
Qualifications:
- 5+ years of experience in global e-commerce or omni-channel marketplace management.
- Prior experience with D2C Indian brands exporting to the USA or other international markets.
- Strong exposure to the USA vendor ecosystem and cross-border trade execution.
- Hands-on experience managing multi-marketplace platforms.
- Data-driven mindset with strong analytical and reporting capabilities.
- Excellent stakeholder management and negotiation skills.
