Ecommerce - Account Manager

Pinnacle Growth Consulting is a D2C and e-commerce consulting firm dedicated to fueling sustainable growth for businesses through bespoke digital strategies. From D2C and marketplace enablement to strategic growth planning, we deliver end-to-end solutions that empower brands to scale seamlessly, optimize operations, and cultivate enduring consumer loyalty.

Position: Assistant Manager, eCommerce

Location: Delhi NCR (Hybrid: 4 days WFO, 1 days WFH)

Office Hours: MonFri, 09:00 AM06:00 PM

Role Overview

We're looking for a hands-on eCommerce professional to own and optimize the presence of our portfolio brands presence across leading marketplaces and quick-commerce platforms. You'll drive execution, pricing strategy, performance marketing, and sales growth for brands.

This role requires hands-on ownership, a sharp understanding of digital commerce, and the ability to manage multiple brand accounts simultaneously. You'll be directly responsible for delivering performance, ensuring operational excellence, and serving as the primary liaison between clients and our internal teams.

Key Responsibilities:

Client Account Management

Own day-to-day management of multiple client accounts (Amazon, Flipkart, D2C).

Act as the single point of contact for assigned brands accountable for strategy

execution, timelines, and performance metrics.

Ensure alignment with client goals and deliver consistent value through reporting,

reviews, and proactive inputs.

Marketplace & Q-Commerce Management

Optimize listings (titles, keywords, images, A+ content) and improve product visibility.

Track pricing, rankings, reviews, inventory status, and ad performance regularly.

Conduct periodic audits and competitor benchmarking to identify growth levers.

Performance Marketing

Plan, launch, and optimize paid campaigns on marketplaces (Amazon, Flipkart, Meesho, etc.) and quick-commerce apps (Blinkit, Zepto, Dunzo)

Track ROAS, ACOS, CTR, and bid adjustments for maximum ROI

Competitive Analysis & Pricing

Regularly benchmark competitor SKUs, promotions, and pricing strategies

Recommend dynamic pricing models to improve margins and win market share

Sales Growth & Reporting

Drive MoM and YoY online sales targets

Prepare weekly/monthly performance reports in Excel and present insights to stakeholders

Cross-Functional Collaboration

Work closely with category managers, creative teams, and supply-chain partners to ensure product availability and campaign alignment

Growth Support & Strategy Execution

Build monthly plans for campaign rollouts, seasonal promotions, and product pushes.

Support in preparing strategy decks, performance trackers, and growth dashboards.

Analyze metrics like CAC, AOV, LTV, and suggest actionable insights for

improvement.

What We're Looking For

Experience: 5 years in eCommerce, with proven marketplace ownership

Technical Skills:

Proficient with Amazon Seller/Vendor Central, Flipkart Seller Hub, and quick-commerce vendor portals

Advanced Excel skills and comfort with data analysis

Analytical Mindset: Strong ability to interpret dashboard metrics and convert them into actionable strategies

Communication: Clear, concise verbal and written skills; able to articulate insights to both technical and non-technical teams

Adaptability: Comfortable working in a fast-paced, hybrid environment and juggling multiple brands/accounts

What We Offer

Hybrid work model for flexibility and worklife balance

Exposure to marquee brands and high-visibility projects

Opportunity for rapid career growth in a boutique consulting firm

Bonus Skills:

Prior experience in an agency or consulting environment.

Exposure to tools like Helium10, Keepa, Google Analytics, and Meta/Google Ads.

Strong business acumen with a passion for consumer brands and performance marketing.