E-commerce Marketplace Account Manager

Job Summary

We are seeking a skilled and detail-oriented E-commerce Marketplace Account Manager to oversee and optimize our presence across major online marketplaces. The ideal candidate has strong analytical abilities, hands-on experience with marketplace operations, and a proven track record of improving sales performance, product visibility, and operational efficiency.

Key Responsibilities

1. Marketplace Account Management

• Manage end-to-end operations for marketplaces such as Amazon and Flipkart.
• Maintain and improve account health metrics including order defect rate, late shipment rate, and policy compliance.
• Coordinate with internal teams and marketplace account managers for issue resolution.
  

2. Product Listing & Catalogue Optimization

• Create, update, and optimize product listings (titles, descriptions, keywords, attributes, images).
• Perform keyword research and optimize SEO for better product visibility.
• Ensure correct mapping, pricing, category placement, and catalog hygiene.
  

3. Inventory & Order Management

• Monitor inventory levels, forecasting stock requirements, and coordinating replenishments.
• Oversee order processing, dispatch, and returns to ensure smooth operations.
• Reduce cancellations and RTO percentages through proactive measures.
  

4. Pricing, Promotions & Campaigns

• Implement competitive pricing strategies and manage promotional campaigns.
• Plan and execute deals, coupons, sponsored ads, and seasonal sales events.
• Track ROI on advertising and promotional spends.

5. Sales Analysis & Reporting

• Analyze sales trends, competitor performance, and buyer behavior.
• Prepare weekly/monthly performance reports with actionable insights.
• Identify growth opportunities and execute strategies to increase revenue.

6. Customer Service & Feedback Management

• Address customer queries, negative reviews, and seller feedback gracefully.
• Improve product ratings and overall customer experience.
• Coordinate with logistics teams for timely delivery and return resolution.

Qualifications

• Bachelor's degree in Business, Marketing, E-commerce, or related field.
• 25 years of experience managing marketplace accounts (Amazon and Flipkart).
• Strong understanding of marketplace algorithms, SEO, PPC, and ad optimization.
• Proficiency with MS Excel, Google Sheets, and marketplace seller dashboards.
• Analytical mindset with strong problem-solving skills.
• Excellent communication and coordination abilities.