E-Commerce Management

Job Title: E-commerce Head

Job Type: Full-time

Salary - 30k to 35k

About Us

Iraah Jewels is a fast-growing fine jewellery brand committed to craftsmanship, innovation, and customer satisfaction. With a positive and collaborative work culture, we aim to blend timeless artistry with modern digital experiences. As we expand our e-commerce operations, we're looking for passionate individuals who thrive in dynamic, growth-oriented environments.

Role Summary

We are looking for a highly organized and detail-oriented E-commerce Executive to manage and oversee our custom-built online dashboard. This role is central to ensuring smooth backend operations across product listings, inventory, orders, and website content all contributing to a seamless shopping experience for our customers.

Key Responsibilities

Product & Inventory Management

Create, upload, and manage new product listings with accurate descriptions, pricing, and imagery.

Maintain 100% accuracy across all product SKUs and updates.

Regularly monitor and update inventory levels; coordinate with production and warehouse teams.

Organize and manage product attributes such as categories, collections, and filters for better navigation.

Order & Customer Management

Oversee the full order cycle from order creation and confirmation to fulfilment coordination.

Track and resolve customer issues and escalations received via the e-commerce dashboard.

Manage and improve abandoned cart recovery processes.

Website & Marketing Operations

Upload, schedule, and manage website banners, visuals, and homepage content.

Execute and track promotional campaigns, discount codes, and offers.

Ensure dashboard configurations support marketing and sales activities.

Qualifications & Skills

Required:

Minimum 1 year of experience in an e-commerce operations or coordination role.

Strong attention to detail with accurate data handling and product management.

Excellent organizational and multitasking abilities.

A proactive approach with problem-solving mindset.

Tech-savvy and quick learner ability to adapt to custom-built e-commerce dashboards.

(Experience with Shopify, Magento, WooCommerce, or similar platforms is a plus.)

Preferred (Optional):

Basic knowledge of photo editing tools for resizing or optimizing visuals.

Understanding of e-commerce performance metrics and reports.

Prior experience in the jewellery or fashion industry.