E-Commerce - Logistics Manager

E-Commerce Logistics Manager

Department: Supply Chain / Operations

Reports To: Operations Head

Location: Hyderabad

Employment Type: Full-time

Key Responsibilities

1. Logistics Operations

• Oversee daily dispatches, shipments, and delivery timelines for B2C and B2B e-commerce orders.
• Ensure accurate order picking, packing, and shipping in coordination with warehouse teams.
• Monitor first-mile, mid-mile, and last-mile logistics operations.
• Track real-time delivery performance and resolve shipment delays, exceptions, or losses.

2. Vendor & Courier Management

• Liaise with courier partners for SLA compliance.
• Negotiate freight rates and service contracts to optimize logistics costs.
• Evaluate courier partner performance and ensure 95%+ on-time delivery.

3. Inventory & Warehouse Coordination

• Coordinate with warehouse and fulfillment teams to ensure inventory accuracy.
• Implement process improvements to minimize stock-outs and overstocks.
• Ensure compliance with packaging standards and branding guidelines.

4. Returns & Reverse Logistics

• Manage customer returns and exchange logistics efficiently.
• Ensure timely credit/refund initiation and inventory reconciliation.
• Track return reasons and recommend process or quality improvements.

5. Technology & Analytics

• Track logistics KPIs.
• Generate daily/weekly dashboards on cost per shipment, delivery TAT, and RTO%.
• Identify automation opportunities (API integration, shipping rules, route optimization).

6. Compliance & Customer Experience

• Ensure all deliveries meet regulatory, tax, and documentation requirements.
• Support customer service teams with delivery-related issue resolution.
• Drive continuous improvement in delivery experience and feedback scores