Key Account Manager - E-commerce
Join a dynamic E-commerce Team as a Key Account Manager, where you will play a crucial role in driving growth and strengthening our presence across leading online marketplaces and quick commerce platforms. You will take ownership of key partner relationships, manage sales strategies, ensure brand visibility, and deliver operational excellence across platforms like Amazon, Flipkart, Meesho, and more.
This role offers an exciting opportunity to work in a fast-paced, data-driven, and innovative environment, contributing directly to the success and scalability of our online business. If you're passionate about e-commerce strategy, analytics, and performance marketing, and thrive on building impactful partnerships that drive results, this is your chance to grow your career and be part of our journey to redefine the future of consumer technology.
Key Responsibilities
Marketplace & Quick Commerce Account Management
- Manage and strengthen relationships with platforms such as Amazon, Flipkart, Meesho, and others.
- Ensure optimal product visibility, content accuracy, and pricing across all marketplaces.
- Collaborate with category and platform account managers to enhance brand positioning and performance.
Sales & Performance Growth
- Develop and implement sales strategies and promotional campaigns to achieve monthly and quarterly revenue targets.
- Track key metrics like GMV, conversion rates, sell-through, and inventory turnover to ensure consistent growth.
- Coordinate with supply chain and demand planning teams to maintain stock levels and avoid stockouts or overstocking.
Operational Excellence
- Ensure timely listing, cataloging, and content updates across all platforms.
- Oversee order fulfillment, returns, and escalations to deliver a seamless customer experience.
- Monitor competitor activity and pricing trends to identify growth opportunities.
Data Analysis & Reporting
- Analyze platform-wise sales performance, return rates, and customer feedback.
- Generate insights from data to drive marketing, pricing, and inventory decisions.
- Share periodic performance reports and growth plans with senior management.
Marketing & Promotions
- Work closely with the marketing team for campaign planning, influencer partnerships, and seasonal offers.
- Manage major sale events and category-based campaigns.
- Utilize platform marketing tools for visibility and traffic growth.
Qualifications And Skills- Education: Bachelor's degree in Business/Marketing, or MBA/Postgraduate qualification in Sales, Marketing/E-commerce Management preferred.
- Experience: Minimum 3 years in E-Commerce account management, preferably in electronics categories.
- Core Skills:
- Strong understanding of online marketplaces and digital sales strategies.
- Exceptional written and verbal communication abilities.
- Strong interpersonal skills, with the ability to manage tasks effectively and collaborate across teams.
- High attention to detail and a commitment to delivering quality results.
- Advanced proficiency in Microsoft Word, Excel, and PowerPoint, along with experience in marketplace dashboards.
- Self-motivated and capable of working independently, while seeking guidance when necessary.
- Adaptable to thrive in a dynamic, high-performance work environment.
What We Offer
- Be part of a growing, innovative, and tech-focused organization.
- Opportunity to learn and grow within a dynamic e-commerce ecosystem.
- Collaborative work culture that values initiative and creativity.
Skills: sales strategies,e-commerce,online marketplaces,marketplace dashboards,e-commerce account management,key account management,electronics brand
