Responsibilities
- Handle customer complaints in a timely manner, escalating when appropriate
- Optimize and manage key customer support platforms/functions
- Develop and update training materials, SOPs, and knowledge base documentation
- Serve as the customer service liaison to Operations, E-commerce, Product, and Fulfillment teams
to proactively resolve recurring customer issues.
Qualifications
- Ability to independently and proactively problem-solve
- Strong written and verbal communication skills
- Experience within a seasonal/outdoor/winter-based Garments industry
- Patience and compassion
- Consistent time management skills
- Ability to learn new platforms/systems quickly
- Good to have experience using Loop, Gorgias, Blue Cherry, and Shopify
- Ability to work remotely from 6 pm to 2 am - Mon-Friday (On weekends during peak)
