Duty Manager - Front Office

Company name confidential

2-7 Years

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Job Description

Manage day-to-day operations to meet and exceed guest expectations, ensuring quality and service standards are upheld.
Develop clear goals and action plans to prioritize tasks and ensure work is completed efficiently.
Handle guest complaints, resolve conflicts, and settle grievances through negotiation and proactive problem-solving.
Supervise and adjust staffing levels to meet operational demands and maintain service excellence.
Communicate effectively with team members to ensure alignment on business objectives and expectations.
Recognize and reward employee performance to foster motivation and meet departmental goals.
Understand how the department's performance impacts overall property financial objectives and work to achieve or surpass set targets.