Role & responsibilities:
Customer Service:
- Address and resolve guest concerns, ensuring satisfaction by meeting their needs and delivering a personalized experience.
- Support staff in providing outstanding customer service and handling guest inquiries effectively.
Leadership:
- Oversee operations during your shift, ensuring tasks are efficiently delegated and completed.
- Resolve operational problems swiftly and provide guidance and support to staff, boosting morale and maintaining a productive working environment.
Communication:
- Maintain clear and consistent communication with team members regarding shift changes, operational updates, and guest requests.
- Attend regular meetings and briefings with senior management to discuss issues, updates, and improvements.
Health and Safety:
- Assist the operations manager in ensuring compliance with health, safety, and legal regulations.
- Support safety training and ensure staff are aware of safety protocols and procedures.
Security:
- Ensure the safety and security of the hotel, including monitoring key control systems and inventory management.
- Ensure that all security protocols are followed during your shift, maintaining a safe environment for guests and staff.
Emergency Response:
- Take charge in emergency situations, ensuring appropriate action is taken swiftly, including coordinating with emergency services if necessary.
- Maintain knowledge of emergency procedures, including fire, medical, and evacuation plans.
Training:
- Assist in the training and induction of new staff members, ensuring they understand their responsibilities and hotel policies.
- Provide ongoing coaching and support to staff to help them excel in their roles.
Maintenance:
- Identify any maintenance needs or hazards in guest rooms, public spaces, and back-of-house areas.
- Report maintenance issues to the relevant department and ensure timely resolution to maintain a safe and well-functioning environment.
Role:Duty Manager
Industry Type:Real Estate
Department:Food,Beverage & Hospitality
Employment Type:Full Time, Permanent
Role Category:Front Office & Guest Services
Education
UG:Any Graduate
