DotNet Developer with AI/ML

Job Title: DotNet Developer with AI/ML

Location: Indore (Hybrid)

Task Description: We are looking for a Senior IT Expert / Software Developer who can build modern applications and AI driven solutions for improving IT helpdesk operations.

A major part of the role is developing AI systems for automatic ticket classification, intelligent routing, and data-based optimization of support processes.

Core Skills Required

1.Software Development

• C# expert with strong enterprise backend experience

• ASP.NET Core expert (APIs, microservices, scalable app architecture)

• Python expert for automation, backend logic, and ML development

2.AI & Machine Learning

• Strong AI/ML expertise in Python

• Skilled in NLP, text classification, embeddings, transformers, and model evaluation

• Experience building models for unstructured text such as ticket descriptions, emails, and chat messages

3.Azure

• Azure ML expert, including:

o Training pipelines

o Managed endpoints

o Full model lifecycle management

4.Database

• SQL Server expert

o Query optimization

o Data modelling

o Performance tuning

5Helpdesk / IT Operations Knowledge

• Understanding of IT service management (ITIL): incidents, priorities, categories, SLAs

• Experience preparing and transforming real helpdesk datasets

• Knowledge of helpdesk workflows and support processes

Work Result: executable code

Skill Area: Application Devel