IT Service Management Representative

Project Role : IT Service Management Representative

Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : Python (Programming Language)

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring to ensure that infrastructure services remain available and reliable. The individual supports the entire lifecycle of service management, addressing any operational challenges promptly to maintain client satisfaction. Coordination with various teams and stakeholders is a key part of the day, focusing on minimizing risks and ensuring that all production systems and devices function optimally without disruption.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to identify and mitigate risks impacting service delivery.
• Facilitate communication between technical teams and business stakeholders to ensure alignment.
• Support junior team members by providing guidance and fostering a collaborative environment.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Python (Programming Language).
• Strong knowledge of IT service management principles and best practices.
• Experience with monitoring and managing production IT systems and infrastructure.
• Ability to troubleshoot and resolve operational issues efficiently.
• Familiarity with automation and scripting to improve service delivery processes.
• Excellent communication skills to coordinate with diverse teams and stakeholders.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Python (Programming Language).
• This position is based at our Indore office.
• A 15 years full time education is required.