Domestic Ticketing Executive (With GDS, Galileo and Amadeus knowledge)

About Us

All 4 Season is a premium travel and experiential holidays group offering high-touch services across Domestic & International Ticketing, Corporate Travel, Luxury Holidays, Visas, and MICE. With a strong legacy, growing national footprint, and a client base that values precision and service excellence, we deliver journeys that reflect our philosophy: You are your own luxury.

Position Overview:

The Domestic Ticketing Executive will be responsible for end-to-end handling of domestic air ticketing operations with a strong focus on accuracy, turnaround time, fare optimization, and superior client servicing. The role demands hands-on expertise in GDS systems, strong airline coordination skills, and the ability to manage bookings, changes, cancellations, and reissues efficiently for both corporate and individual clients in a fast-paced luxury travel environment.

Key Responsibilities:

Ticketing & Operations

· Handle end-to-end domestic air ticket bookings, issuance, reissuance, cancellations, refunds, and rescheduling.

· Work on GDS platforms (Amadeus / Galileo / similar) to identify best fare options and routing as per client requirements.

· Ensure strict adherence to airline fare rules, policies, and ticketing deadlines.

· Cross-check passenger details, travel dates, sectors, and fare basis to ensure 100% accuracy.

· Manage IRROPS (flight delays, cancellations, schedule changes) and proactively support clients with alternate solutions.

Client Servicing

· Provide prompt and professional support to corporate clients, internal sales teams, and walk-in / leisure customers.

· Communicate clearly with clients on flight options, fare conditions, baggage rules, refunds, and penalties.

· Deliver a luxury-service experience through responsiveness, clarity, and solution-oriented communication.

Airline & Vendor Coordination

· Coordinate with airlines, consolidators, and suppliers for fare confirmations, waivers, group queries, and special cases.

· Support corporate and group ticketing requirements in coordination with senior team members.

· Assist in managing airline SLAs and compliance requirements.

Documentation & Reporting

· Maintain accurate records of ticketing transactions, PNRs, invoices, refunds, and client communications.

· Ensure timely updates in internal trackers / CRM / MIS systems.

· Support accounts and operations teams with documentation related to billing, refunds, and reconciliations.

Key Skills & Competencies

· Strong working knowledge of domestic airline ticketing & fare structures.

· Proficiency in GDS systems (Amadeus / Galileo preferred).

· High attention to detail with strong error-checking discipline.

· Ability to manage high volumes and tight timelines.

· Clear verbal and written communication skills.

· Customer-centric mindset with a calm and solution-driven approach.

· Ability to work collaboratively with sales, accounts, and operations teams.

Qualifications & Experience

· Graduate (any discipline); Diploma/Degree in Travel & Tourism preferred.

· 2–5 years of hands-on experience in domestic air ticketing.

· Experience in corporate travel / luxury travel / TMC environment will be an added advantage.

· Exposure to handling corporate accounts and high-value clients preferred.