Domestic BPO Voice Inbound

Key Responsibilities:

• Handle high volumes of incoming calls from customers.
• Resolve product or service-related queries, complaints, and requests effectively.
• Maintain accurate call logs and records in the system/CRM.
• Follow communication scripts, process guidelines, and quality standards.
• Provide correct and complete information to customers.
• Achieve performance metrics like Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
• Escalate unresolved issues to the appropriate department or supervisor.
• Maintain a positive and helpful tone during customer interactions.

Required Skills & Qualifications:

• Minimum Qualification: 12th Pass (HSC) / Graduate
• Experience: 02 years (Freshers welcome)
• Languages: Fluency in Hindi and English (other regional languages are an advantage)
• Communication: Clear, polite, and effective verbal communication
• Computer Knowledge: Basic computer and typing skills
• Others: Good listening and problem-solving skills; Ability to work in a team