Domestic BPO

Key Responsibilities:

• Handle inbound/outbound customer calls (or chat/email) regarding product or service queries.
• Provide accurate information and resolve issues efficiently.
• Maintain a professional tone and ensure first-call resolution wherever possible.
• Escalate unresolved issues to senior support teams or supervisors.
• Update customer records and interactions in the system accurately.
• Meet daily/weekly performance metrics such as call quality, resolution time, and customer satisfaction.
• Follow standard operating procedures and adhere to company policies.

Required Skills & Qualifications:

• Minimum 12th pass or any graduate.
• Good communication skills in Hindi and English (additional regional language is a plus).
• Basic computer knowledge (MS Office, typing skills).
• Ability to stay calm and empathetic under pressure.
• Willingness to work in rotational shifts.