Domestic BPO

Description

We are seeking a Domestic BPO Executive to join our dynamic team in India. This role is ideal for candidates with 0-3 years of experience who are passionate about customer service and eager to contribute to our company's success.

Responsibilities

• Handle inbound and outbound calls for customer support and service inquiries
• Provide accurate information and solutions to customer queries
• Maintain a high level of professionalism and customer service
• Document customer interactions and feedback in the system
• Collaborate with team members to improve customer experience
• Achieve individual and team performance metrics and targets

Skills and Qualifications

• Excellent communication skills in English and Hindi (or regional language)
• Strong problem-solving abilities
• Basic computer skills including proficiency in MS Office and CRM software
• Ability to work in a fast-paced environment
• Customer-oriented mindset with a focus on quality service
• Good listening skills and attention to detail