- Day to day management of Process Service Delivery
- Serve as Internal/external escalation point
- Serve as technical operational expert for queries from clients/team members etc.
- Monitoring and controlling workflows
- Spearhead various process improvement initiatives
- Ensuring closure of tasks within prescribed SLAs
- Identifying operational risks proactively and mitigating appropriately.
- Offering guidance with individual and team challenges
- Effective Multitasking
- Effective Delegation to direct reports
- Ensure structured upward & downward communication
- Assist with recruitment and training process
- Supervise and manage development of team members
- Drive projects and efficiency initiatives
- Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc).
- Work very closely with the process owners/stakeholders and other internal clients for overall growth of the banks business
Your skills and experience
- Possesses adequate understanding of Trade related rules and guidelines as commissioned by ICC (ICC/UCP/URC etc)
- Good understanding of legal, credit and operational risks in handling of Trade product/services
- Good communication skills (oral and written)
- Flexible to work in late night shifts.CDCS Certification is an added advantage
