Hi,
We are currently looking for District Representative to join our amazing organization and I think you would be a great fit. We request you to please go through the job description mentioned below and do let us know if this is something that excites you.
Job Description
- Essential functions for this position listing the most important first.
- Support to district sales personnel in the handling of Company program service calls on existing products and services and assist in the correction problems as appropriate.
- Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance and reliability. Inter-act with appropriate company resources and work as a team.
- Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
- Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
- Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
- Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
- Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
- Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
- Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
- Provide training to the first-line Account Managers on Company offerings and the resources available to them to assist in answering customer questions.
- Seek to keep abreast of the latest industry advances through continuous education
Additional Job Description
Performance Indicators:
- District incidents and identified safety improvements
- Team compliance with safety policies and training completion
- District sales vs target and vs last year; gross margin vs target and vs last year
- Quality of analysis and documented prioritized action plan
- New program sales and penetration
- Price increases realized and district service level commitments met
- Contract compliance
- Customer and district profitability
- Quality of district business review documentation; customer feedback
- Customer retention and Attrition control
- Number of contacts within customer; frequency of interaction
- Number and quality of initiatives identified and agreed with customer
- Quality of value documentation
- Project results
- District myService compliance; quality of reporting & recommendations
- PP+D plans for the direct reports (quantity, quality, achievement of objectives)
- Achievement of district engagement plan objectives
- Training completion
- Clarity of differentiated value in customer offer
- Trial and conversion success rates
- Properly documented and appropriately communicated plan
