Role Overview
We are looking for a highly execution-driven Dispatch Head to lead and scale our dispatch operations across warehouses and fulfillment centers. This role is critical in ensuring timely, accurate, and cost-efficient order dispatch, while maintaining high standards of customer experience.
The ideal candidate will bring strong expertise in logistics, warehouse dispatch, team management, and process optimization, especially in a fast-paced D2C or retail environment.
Key Responsibilities
1. Dispatch Operations Management
- Own end-to-end dispatch operations across all warehouses and fulfillment centers
- Ensure timely order processing and dispatch as per SLA commitments
- Monitor daily dispatch targets, backlog, and order prioritization
2. Team Leadership & Workforce Planning
- Lead, train, and manage dispatch teams across locations
- Drive productivity, efficiency, and accountability within teams
- Plan manpower allocation based on order volumes and seasonality
3. Process Optimization & Efficiency
- Identify process gaps and implement SOPs to improve dispatch efficiency
- Drive automation and system adoption in dispatch workflows
- Continuously improve turnaround time (TAT) and reduce errors
4. Coordination & Stakeholder Management
- Collaborate with warehouse, inventory, logistics, and customer experience teams
- Work closely with last-mile partners to ensure smooth handover
- Align dispatch plans with sales, demand planning, and supply chain teams
5. Quality & Accuracy Control
- Ensure high order accuracy and minimal dispatch errors
- Implement quality checks and audit mechanisms before shipment
- Reduce RTO (Return to Origin) due to dispatch-related issues
6. MIS & Performance Tracking
- Track and report key metrics: dispatch TAT, order accuracy, backlog, productivity
- Analyze data to identify trends and drive improvements
- Share daily/weekly/monthly reports with leadership
Required Skills & Qualifications
- Graduate (MBA preferred)
- 610 years of experience in dispatch/logistics/warehouse operations
- Prior experience in D2C, e-commerce, retail, or manufacturing industry preferred
- Strong leadership and team management skills
- Hands-on experience with WMS/OMS systems
- Data-driven mindset with strong analytical skills
- Ability to thrive in a fast-paced, high-growth environment
