We are seeking an experienced US/Canada Trucking Transportation Dispatch Coordinator to oversee daily fleet operations, optimize driver routes, and ensure on-time deliveries. This role focuses on real-time tracking, driver coordination, and customer communicationnot freight brokerage or load booking.
Key Responsibilities
Dispatch & Route Management
- Assign loads and dispatch company drivers (not brokers/carriers).
- Monitor driver progress using GPS tracking.
- Adjust routes in real-time for delays, weather, or traffic.
Customer & Driver Communication
- Provide live updates to customers on delivery status.
- Resolve delays, breakdowns, or service issues proactively.
- Maintain professional communication with drivers via ELD/radio/phone.
Documentation & Compliance
- Verify Bills of Lading (BOLs), PODs and DVIRs.
- Ensure FMCSA/DOT compliance (HOS, pre-trip checks).
- Maintain accurate logs in TMS.
Operational Support
- Coordinate with warehouse/shipping teams for on-time pickups.
- Report maintenance issues to fleet managers.
Must-Have Qualifications
- 1+ year in truck dispatching (NOT brokerage).
- Experience with ELD/GPS tracking tools.
- Strong problem-solving skills for delays/detours.
- Proficient in TMS software and MS Office (Excel for logs).
- Knowledge of FMCSA/DOT regulations (U.S.) or MTO/CPC rules (Canada).
Nice-to-Have (Not Required)
- Experience with dedicated fleets (e.g., dry van, reefer, flatbed).
- Familiarity with cross-border (U.S./Canada) shipping docs.
Work Environment
- This is NOT a freight broker roleno load booking or rate negotiation.
- Fast-paced, 24/7 operation (night shifts required).
- Team-oriented with direct driver/customer interaction.
