Job Title: Director-Tutor Community Operations
Location: Gurgaon (Strictly Work from Office)
Experience: 15+ years
Job Overview:
We are looking for a highly experienced Director-Tutor Community Operations to lead and optimize tutor community operations. This role requires strong analytical skills, process-driven thinking, and the ability to handle large-scale tutor operations efficiently. The ideal candidate should have prior experience in ed-tech and a track record of building operational processes from scratch
Key Responsibilities:
Tutor Community Operations Management:
- Oversee and manage end-to-end tutor community operations.
- Develop and implement efficient processes to streamline operations.
- Ensure smooth onboarding, engagement, and retention of tutors.
Data & Analytics::
- Strong analytical approach to measure and improve community operations.
- Handle large-scale data sets to derive actionable insights.
- Monitor key operational metrics and continuously optimize process
Communication & Stakeholder Management:
- Excellent communication skills to interact with a large number of tutor.
- Ensure effective internal and external communication for tutor operations.
- Work closely with cross-functional teams to improve tutor experience.
Team Leadership & Process Building:
- Lead and mentor a team to drive operational efficiency.
- Create scalable processes from scratch and drive operational excellency.
Technology & Tools
- Hands-on experience with CRM and LSQ tools for managing tutor interactions and performance tracing.
- Strong proficiency in data-driven decision-making using technology platforms.
- Experience with data and product development, including SQL, coding, and queries to optimize tutor operations.
Key Skills & Qualifications:
- 15+ years of experience in ed-tech or a related field.
- Proven expertise in community operations, process management, and data analysis.
- Strong operational excellence with the ability to create and optimize workflows.
- Experience managing large tutor communities and ensuring high engagement.
- Excellent communication and leadership skills to handle large-scale interactions.
- Hands-on experience with CRM and LSQ tools for efficient operations.
- Proficiency in data analysis (SQL and queryies ) and product development.
This is an on-site role based in Gurgaon. If you have a passion for operational excellence and managing large-scale tutor communities, wed love to hear from you!
