Director - Transitions

Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

A Director of Transitions plays a pivotal role in navigating through a landscape of business, organizational, and strategical change. This position requires project management, change management, and strategic skills to ensure successful transitions and long-term organizational success. This can be effectively achieved by collaborating with internal teams to understand needs and deploy tools, methods, and best practices accordingly to drive seamless transitions.

The Responsibilities & Duties

• Evaluating project risks, develop & implement mitigation plans.
• Liaising with Internal Stakeholders to understand their needs and map processes
• Coordinating the transitions process in India region for transition activity
• Ensuring during process migration, every phase of the methodology is strictly followed with no omissions.
• Conceptualizing a project plan that clearly outlines the infrastructure, timelines, and phases of the project.
• Ensuring clarity on performance standards and SLAs required by Internal Stakeholders.
• Supervising writing of manuals to document specifics of SLAs & other details to maintain a record of all transactions.
• Understanding of TOPS and BEST framework.
• Traveling to sites/delivery centres as needed.

The Qualifications

• Bachelor's degree or above preferred.
• 5+ years of experience in Transitions/Project Management within Customer Experience/Digitally Integrated Domestic Service Industry
• Strong analytical and research skills for generating industry, competitor, and insights.
• Excellent understanding of the Transitions lifecycle
• Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed.

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Diversity, Equity & Inclusion

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.