Head of Transformation - Finance Operations
Position Overview
We are seeking a dynamic and strategic Head of Transformation - Finance Operations to lead enterprise-wide finance operations transformation initiatives. This role will drive digital innovation, process optimization, and organizational change to enhance finance operations, reporting capabilities, and business insights across our global commercial real estate platform.
Key Responsibilities
Strategic Leadership
- Partner with the Global Head of Finance Operations to create cutting-edge, best-in-class processes that serve the business with innovation leadership
- Develop and execute comprehensive finance operations transformation roadmap aligned with business objectives
- Lead cross-functional teams through complex change management initiatives
- Partner with senior leadership to identify opportunities for operational excellence and cost optimization
- Drive adoption of emerging technologies and best practices in finance operations
- Establish our organization as the industry leader in finance operations innovation
Process & Technology Transformation
- Collaborate with Global Head to design revolutionary finance operations processes that set industry standards
- Oversee implementation of modern finance operations systems (ERP, planning tools, analytics platforms, generative AI driven processes)
- Re-Design to optimize finance operations processes across all areas
- Lead automation initiatives to reduce manual processes and improve accuracy
- Establish standardized finance operations processes across global markets and business lines
- Pioneer next-generation finance operations capabilities that differentiate our business
Change Management & Organization Development
- Develop change management strategies to ensure successful adoption of new processes and technologies
- Build transformation capabilities within finance operations teams
- Create training programs and knowledge transfer protocols
- Foster culture of continuous improvement and innovation
- Champion best-in-class service delivery models that exceed business expectations
Projects and Accountability
- Project Accountability: Own delivery of different aspects of project management including due diligence,solution design, implementation roadmap, project coordination, risk management, testing coordination and stakeholder communication.
- Project planning and execution: Generate and deliver a detailed project execution plan concerning the execution of all aspects of the project.
- Business Case: Prepare cost-benefit analyses for projects across departments while identifying areas where cash flow and revenue can be improved.
- Budgetary oversight - develop project budgets, obtain approvals for and adhere to project scope. Own budget of the assigned project and enable project sponsor to make well-informed decisions about proposed investments, emerging opportunities, and areas for improvement.
- Requirements gathering: Working with the business and finance teams to understand and clarify their requirements, develop scope, cost, and budget estimates and present to the sponsor for approval.
- Risk Management Consider the potential impact the project will have on the business should it cause an interruption and identify appropriate actions plans to mitigate risk.
- Project Reporting: Present progress updates to Steering Committees and Working groups and drive meaningful insights while providing a roadmap for success
Performance & Analytics
- Establish KPIs and metrics to measure transformation success
- Implement advanced analytics and business intelligence capabilities
- Drive data-driven decision making across finance operations organization
- Develop real-time reporting and dashboard capabilities
- Create innovative performance measurement frameworks that position us as industry leaders
Required Qualifications
Education & Experience
- Chartered Accountant preferred with qualifications in Technology
- 15+ years of progressive finance operations experience with 5+ years in transformation/change management roles
- Experience in commercial real estate, professional services, or similar complex service industries preferred
Technical Skills
- Proven track record leading large-scale system implementations (SAP, Oracle, Workday, etc.)
- Strong knowledge of finance operations planning and analysis tools (Hyperion, Anaplan, Adaptive Insights)
- Experience with business intelligence platforms (Tableau, Power BI, Qlik)
- Understanding of automation technologies (RPA, AI/ML applications in finance operations)
Leadership & Soft Skills
- Exceptional project management and program leadership capabilities
- Strong communication and stakeholder management skills
- Proven ability to influence and drive change across matrixed organizations
- Strategic thinking with strong analytical and problem-solving abilities
- Experience managing global, culturally diverse teams
- Passion for innovation and creating industry-leading solutions
- Ability to work effectively across multiple parts of the organization with similar mandates JLL Technology, Business Excellence and Operations Management teams
Preferred Qualifications
- Experience with Agile/Lean methodologies
- Change management certification (Prosci, Kotter, etc.)
- Knowledge of regulatory requirements in multiple jurisdictions
- Background in shared services or center of excellence models
- Track record of developing award-winning or industry-recognized finance operations processes
