Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Location: Noida, Gurgaon, Hyderabad
Shift time: 2 pm - 11 pm, Flexible
Primary Responsibilities:
- Provide strategic leadership around initiatives focused on the sustained improvement of customer business processes
- Drive the creation of breakthrough insights into business which unify and align strategy and operating plans resulting in enhanced shareholder value
- Identify leading industry trends, customer needs and build transformation strategy
- Focused on driving improvements in revenue, cost and consumer experience through more effective business processes, consumer first mindset and by leveraging technology and product thinking
- Leverage analytics, emerging technology, processes and policy changes to maximize the capabilities and to enhance business value and ROI
- Build platforms and avenues for best practice sharing across customers as well as internally across verticals
- Overall quality of deliverables and success of client consulting engagement
- Client satisfaction on all engagements in their purview
- Serve as a Lean coach to business leaders, helping to drive enterprise-wide sustained improvements via strategy deployment and alignment to continuous improvement plans
- Coach/consult executive management and guide Champions with project selection and scope, assuring linkage between projects and business and partner priorities
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Postgraduate or equivalent qualification
- 15+ years of experience with 5+ years in a Black Belt Six Sigma / Transformation role
- Extensive experience of applying lean six sigma / continuous improvement methodologies to drive process improvements
- Experience in building consumer experience strategy and leveraging digital / technology solutions to drive breakthrough improvements
- Enterprise-wide deployment leadership experience
- Experience with Lean Six Sigma implementation and facilitation in roles of increasing leadership responsibility
- Proven solid people management skills and Leadership skills
- Proven results based leadership style with solid impact and influencing skills
- Proven tenacity and energy in leading change towards an effective work environment
- Proven solid analytical skills and process focus
- Demonstrated ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization
- Demonstrated ability to develop solutions for complex business functions and processes
- Demonstrated ability to develop strategies and thought leadership
- Demonstrated ability to manage client relationships at the stakeholder level and build lasting relationships
Preferred Qualification:
- Experience in relevant industry domain
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